Your personal information is held to the highest security standards at joya2. Everything about what data we collect, why we collect it, and how it stays protected is clearly laid out here.
Joya2 is a trusted online gaming platform in Bangladesh. We believe protecting user privacy is not just a legal obligation — it is our ethical responsibility. When you create an account, play games, or get in touch with us, certain information comes our way. This Privacy Policy clearly explains what data we collect, why we collect it, how we store it, and what rights you have.
This policy applies to the joya2.pro website and all associated services. Continued use of our platform indicates that you have read and agreed to this Privacy Policy.
Joya2 collects two types of information — data you provide directly and technical data collected automatically.
| Method | Description | Purpose |
|---|---|---|
| Registration Form | Information provided at the time of account registration | Identity Verification & Account Creation |
| KYC Process | ID Photos & Documents | Age & Identity Verification |
| Payment Gateway | Mobile Banking Transactions | Deposit & Withdrawal Process |
| Cookies & Trackers | Browsing Behavior | Service Improvement & Personalization |
| Live Chat | Support Messages | Issue Resolution & Service Improvement |
Joya2 uses your information only for the following legitimate purposes:
Joya2 does not sell or share your personal information with third parties for commercial purposes. However, limited data sharing may occur in the following circumstances:
Limited data may be shared with payment processors, technical support providers, and game suppliers. All such partners are required to comply with joya2's strict privacy standards.
If a court, government body, or regulatory authority legally requests information, joya2 is obligated to provide it. In such cases, we will notify the user in advance wherever possible.
In the event that joya2's business is transferred or merged, user data may be passed to the new entity. Users will be notified in advance in such cases.
Joya2 uses cookies to improve its services and personalize your experience. The types of cookies we use include:
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the availability of some features.
Joya2 protects your data using industry-leading security technology. The core components of our security framework are:
Joya2 does not retain your data longer than necessary. Retention periods vary depending on the type of information:
Once the retention period ends, your data is securely deleted or anonymized.
Under joya2's Privacy Policy, you have the following rights. To exercise any of them, please contact our support team:
Joya2 is strictly not intended for anyone under the age of 18. We do not knowingly collect data from minors. Age is verified at registration and confirmed through the KYC process.
If we become aware that a minor has created an account, it will be closed immediately and all collected data will be permanently deleted.
Joya2 may update this Privacy Policy from time to time. For any significant changes:
For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us:
Our data protection team takes every request seriously and strives to respond as quickly as possible.
We Back Our Privacy Commitment With Action, Not Just Words
Every transaction and piece of personal information you share is protected by 256-bit SSL encryption — the same technology used by the world's leading banks.
Your data is never sold to advertising companies or data brokers. Your privacy is not a product to us.
The identity verification process at joya2 is straightforward. Your documents are stored securely and can only be accessed by authorized personnel.
Your data is not retained beyond what is necessary. Once the retention period ends, it is securely deleted or anonymized.
Transactions via bKash, Nagad, and Rocket are fully secure. Payment details are never transmitted through unsecured channels.
Our support team is always available to help with any privacy-related questions or concerns.
At joya2, you are always in control of your own data
You can find out what information we hold about you at any time. Just ask our support team.
If any of your information is incorrect, you can request a correction and we will fix it promptly.
In certain circumstances, you can request that your data be deleted.
You can request a copy of the data we hold about you at any time.
You can object to your data being used for marketing or other specific purposes.
In certain cases, you can request a temporary restriction on how your data is processed.
Your data is fully protected at joya2. Join now and start your winning journey on Bangladesh's most secure gaming platform.
Responsible Gaming: joya2 is for players aged 18 and above only. Treat gaming as entertainment, not a habit. If it ever feels like a problem, take a break. Read the Responsible Gaming Policy →