Joya2 Terms & Conditions — Please Read Before Use

1. Introduction & Definitions

These terms and conditions form a legal agreement between joya2 (bundles.joya2.pro) and all users of its services. In this document, "we", "our", or "joya2" refers to the joya2 platform and its operating entity. "You", "user", or "player" refers to any individual registered on or using joya2.

Joya2 is an online gaming platform serving users in Bangladesh, offering a wide range of gaming options including slots, Live Casino, fish games, and Sports Betting. These terms and conditions apply to all gaming activities, financial transactions, and user conduct on the platform.

Key Definitions

• Account: The personal profile of a registered user on joya2.
• Balance: The total amount of funds currently in your account.
• Bonus: Special offers or bonus credits provided by joya2.
• Wagering Requirement: The number of times you must wager before withdrawing a bonus.
• KYC: Identity verification process (Know Your Customer).

2. Account Register

To create an account on joya2, the following conditions must be met:

• Each individual only One You may create an account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• You must use a mobile banking account registered in your own name.
• If any of your account details change after registration, you must notify our support team immediately.
• Your account password and login credentials must be kept strictly confidential and must not be shared with anyone.

KYC Verification

Joya2 may verify a user's identity at any time. For this purpose, you may be asked to submit a national ID, passport, or other government-issued documents. Withdrawals may be held until KYC verification is complete.

3. Age Restrictions

Joya2 only 18 years of age or older individuals only. No underage person is permitted to use this platform.

If it is confirmed that an underage person is operating an account, that account will be immediately closed and all deposited funds will be forfeited. joya2 is fully committed to protecting minors from gaming.

4. Deposits & Payments

Joya2 supports bKash, Nagad, and Rocket for deposits. The following rules apply:

• Minimum deposit amount: BDT 200
• Maximum deposit amount: BDT 50,000 per day (may vary depending on account type)
• Deposits are typically credited to your account instantly.
• Deposits must be made only from a mobile banking account registered in your own name.
• Using third-party payment methods is strictly prohibited.

5. Withdrawal Policy

Winnings on joya2 can be withdrawn directly to mobile banking. The following rules apply to all withdrawals:

• Minimum withdrawal: BDT 500
• Processing time: typically 5–15 minutes
• Maximum daily withdrawal: BDT 1,00,000
• Withdrawals will only be sent to the same mobile banking account used to make the deposit.
• Large withdrawals may be delayed if KYC verification has not been completed.
• Bonus funds cannot be withdrawn without a deposit — wagering requirements must be met first.

6. Bonuses & Promotions

Joya2 offers a variety of bonuses and promotions. Full details of all bonus terms are outlined below:

Welcome Bonus

• A 150% bonus is available on your first deposit.
• Wagering requirement: bonus amount x 20.
• Bonus validity period: 30 days from the date of deposit.
• If wagering requirements are not met, the bonus balance will be forfeited.

Weekly & Other Bonuses

• Each bonus offer has its own terms and validity period.
• Multiple bonuses cannot be combined at the same time unless otherwise stated.
• Certain games may be restricted when playing with a bonus.
• Joya2 reserves the right to modify or cancel any bonus offer at any time.

7. Gaming Policy

All games on joya2 are completely fair and operated using Random Number Generator (RNG) technology. The key rules governing gaming are:

• Game outcomes are entirely random and cannot be controlled by any user or by joya2.
• If a game is cancelled due to internet disconnection or a technical issue, joya2 will endeavor to refund the bet for that round.
• If a technical error occurs during a game, the result of that round may be declared void.
• Deliberately exploiting game vulnerabilities or bugs to gain winnings is strictly prohibited.

8. Prohibited Activities

The following activities are strictly prohibited on joya2:

• Creating or operating multiple accounts.
• Using another user's account or allowing someone else to use yours.
• Money laundering or transactions involving illegal funds.
• Playing games using bots, scripts, or automated software.
• Misuse of bonuses or attempting to claim bonuses in a fraudulent manner.
• Cheating or colluding with other users to manipulate game outcomes.
• Attempting to hack or gain unauthorized access to joya2's systems.

9. Account Suspension & Closure

Joya2 reserves the right to suspend or close any account in the following circumstances:

• Violation of these terms and conditions.
• If fraudulent activity is suspected.
• If KYC verification is not completed or incorrect information is provided.
• Prolonged inactivity (more than 12 months).
• At the user's own request.

Users may also close their account at any time by notifying the support team. In such cases, any verified balance will be returned through the appropriate process.

10. Responsible Gaming

Joya2 takes responsible gaming seriously. We believe gaming is a form of entertainment and should never be seen as a source of income.

• You can set your own daily, weekly, or monthly deposit limits.
• You can use the self-exclusion option to take a temporary break from gaming.
• If you notice signs of gaming addiction, contact our support team immediately.

For more details, visit our Responsible Gaming View page.

11. Privacy

Joya2 is committed to protecting users' personal information. We use SSL encryption to keep your data secure. Your personal information is never shared with third parties unless required by law.

To learn about our full privacy policy Privacy Policy View page.

12. Limitation of Liability

Joya2 is not liable for the following:

• Games lost due to internet disconnection.
• Loss caused by issues with the user's own device or software.
• Loss resulting from sharing account credentials with another person.
• Delays or losses caused by third-party payment provider issues.

Joya2 is always working to maintain the highest quality of service. We apologize for any temporary disruptions caused by technical issues and are committed to resolving them as quickly as possible.

13. Changes to Terms

Joya2 reserves the right to update or modify these terms and conditions at any time. Users will be notified of significant changes via email or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.

14. Contact

If you have any questions or concerns about these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 Active

Our support team communicates in Bengali and is always ready to help.